Forum Discussion

Greg G's avatar
Greg G
Helpful | Level 5
5 years ago

Image previews disappear after viewing image

I love Dropbox for the convenience of storing and retrieving files. However, there is one feature that absolutely drives me crazy.   When I open a folder containing images, I can clearly see prev...
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RBrunner's avatar
RBrunner
Explorer | Level 4
4 years ago

I am experiencing the same issue.

 

Once I open an image and view, the preview thumbnail disappears the next time I enter the folder.

 

~Ray

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi RBrunner, how are you doing today?

Keep in mind that the grey Xs next to your files indicate that you might have another cloud service running on your machine, which is causing the grey X icon to appear. 

Do you have any other cloud programs installed on your device? 

If I were you, I'd reach out to our support team in order to investigate further. 

 

Let me know of any updates.



They have all the available tools on their end to see what might be causing this.

  • Mr b.4's avatar
    Mr b.4
    Helpful | Level 5
    4 years ago

     

    • Philippe B's avatar
      Philippe B
      New member | Level 2
      4 years ago

      Hi there,

       

      I'm having the exact same problem that described before.
      Is there now a known solution ?

       

      Here are more about the backtrace:

      Everything was ok (from the side of Dropbox) but I had to reinstall windows.

      So my dropbox folder was just a normal folder. I reinstall Dropbox and said to it what was the Dropbox folder. It removed all my locals files for an option I missed (it's a really big folder: 1.5To T_T). Now that I put the correct option, but still not put all as Smart Sync > Local cause it takes a looot of time.

      Well, the file who still are on the cloud have a preview. But at the moment I download them (by opening them for example) the preview disapears. It's a really unpleasant bug, because I have a lot of images, and it's really hard to find them without the preview.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Philippe B, welcome to our Community! 

         

        Do you have a Mac or a Windows device? 

         

        Can you also let me know the version of the app that you have installed there? You can find that by hovering your mouse over the little Dropbox icon, next to the WiFi. 

         

        Let me know more! 

About View, download, and export

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