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Andreasp's avatar
Andreasp
Explorer | Level 3
4 years ago

Importing files to procreate - iPad

Hi! There is just a blank screen when I try to import files to Procreate. Tried a hard reset and clearing cache, but nothing happens. Google drive and local files works.   ipad pro 2018 Version 14...
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Andreasp's avatar
Andreasp
Explorer | Level 3
4 years ago

iPad os Version 14.7.1


Steps:
1 Open procreate
2 Choose "insert file"
3 Using the os browser I click on Dropbox location
4 It hangs/ doesn't load

Other locations like Google drive works fine.

 

Keep me posted :rainbow:

 
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Andreasp, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
  • GenevieveMazer's avatar
    GenevieveMazer
    Explorer | Level 3
    4 years ago

    This is happening to me as well.  2021 iPad Pro and iPad mini 6.  Happens in Procreate, Goodnotes, Zinnia, and Files app.  Both devices fully upgraded to current iOS.

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