Upgraded iPhone to iOS 15 and now when I try to save a pdf in Safari using the Save to Dropbox or Dropbox link both error with Couldn’t save content, check your internet connection. The only way to export to Dropbox is to use the Save to Files and then upload pdf to Dropbox. I hope Dropbox will fix this issue ASAP

I agree with Hans. I also had a private ticket with tech support back in July and they never solved the issue. I continue using my work arounds, downloading to Apple Files app or using Chrome browser. Dropbox support needs to look at what causes Safari to have issues with same pdf that other browsers don’t or collaborate with Apple dev support to get help on how to make the Dropbox app work with native Apple software.

Hi Walter again, … The main advantage of a forum like this is that multiple people can benefit directly from the ideas and solutions for a particular problem. By going ‘underground’, via email, this advantage disappears. November last year, I had several email-discusions about this problem with some of your engineers who took a closer look at this problem. Also then, I shared screenshots and as much information I could, to assist you to tackle this problem. At the end, it was stated that this was an iOS-problem and that Apple should take care of this (the reply from Jake on Dec. 1st, 2021). As you hopefully have concluded by now, this is NOT an iOS-bug but a bug in the Dropbox-app. Again, the pCloud-app (another Cloud-provider) IS able to save the files directly via the context-menu that Dropbox is not.Did my suggestion ring any bell that it may have to do with the MIME-type? There are multiple ways that websites are able to generate a PDF-file and maybe Dropbox is able to deal with some of them, but not to all.If you want to discuss this further my phone, I am more than willing to share you my personal number by email, but please let us know if you find a solution and keep us informed about the status. Until now, every time you requested someone to go further via email, it kept silent until someone else complained about the same issue.Thanks!Hans

Similarly to what the previous posters have said, I was also contacted by email and suggestions were made, however none of them worked. I’m still not able to save files as I once was.If I never had been that would be one thing, however I saved files for many years before it stopped working!

Just adding that another customer - me - cannot save PDFs to Dropbox via Safari on iPhone (iOS 16.2) regardless of what website I am saving from. It literally never works. I tried everything suggested in this thread and the only thing that works for me is the workaround of saving via the Files app. If you have no intention of actually fixing this issue, please help me remove the “save to DropBox” option when I go to save something from Safari since I always forget, pick it and get the error (since it’s the most obvious thing to do).

Hi Walter,Also I have the same problem. After the iOS 15 update, it is not possible anymore to save a PDF from Safari to Dropbox. Both the “Save to dropbox” and the sharing option give the error message as mentioned. Is there a solution yet? Thanks. Kind regards, Hans

iOS 15 couldn’t save content error message

63 Replies

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Walter
Dropbox Community Moderator
5 years ago
No worries Fxlarryw. You've got
Hans14
Helpful | Level 6
5 years ago
Hi Walter,
Also I have the same problem. After the iOS 15 update, it is not possible anymore to save a PDF from Safari to Dropbox. Both the “Save to dropbox” and the sharing option give the error message as mentioned. Is there a solution yet? Thanks. Kind regards, Hans
cb61
Explorer | Level 3
5 years ago
I’ve had the same issue ever since 15 was downloaded — before 15.1 at least I could say print — then preview and save to Dropbox — now that isn’t even working.
Walter
Dropbox Community Moderator
5 years ago
Hey Hans14 & cb61 - thanks for your nudges here.

Would it be OK if I reached out via email to investigate further?
cb61
Explorer | Level 3
5 years ago
Yes — I have found that it is only happening within the Safari and Chrome Browsers. I downloaded Firefox and that is working to save directly to Dropbox, so not sure if that helps or not.
Hans14
Helpful | Level 6
5 years ago
Hi Walter, YES, of course we can use email to investigate this further. I prefer however not to include my emailaddress in this conversation. Could I send it to you directly? Thx
Walter
Dropbox Community Moderator
5 years ago
Thanks for your cooperation cb61 & Hans14 - much appreciated.

I just sent you a message to the email address that's connected to your profile here in our Community to have a better look into this matter internally.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.
Fxlarryw
Helpful | Level 6
5 years ago
FYI. I still have to use my workaround of downloading to Files app and then uploading to Dropbox on many websites that I'm trying to download pdf statements from. I still have error using Sarfari, Chrome, or Firefox on iOS devices (phone/ipad). Seems issue is becoming more common, unfortunately.
Urbannomad
Explorer | Level 3
5 years ago
Just upgraded from iphone 11 to iphone 13 today and now facing this same issue that others have highlighted. Was there a solution found?
Walter
Dropbox Community Moderator
5 years ago
Hey Urbannomad - thanks for the nudge and sorry to hear you're also having issues with this.

Would you like me to send you an email to have a further look internally?

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iOS 15 couldn’t save content error message

63 Replies

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