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Jeff H.8's avatar
Jeff H.8
Helpful | Level 6
2 years ago

JPG Files don't display in File Explorer Preview Pane

Windows 10 64bit Edition 22H2 

Dropbox v 192.4.7629

 

JPG files in a dropbox folder do not display in the File Explorer Preview Pane.  I can move the same file from the dropbox folder to any folder on the hard drive and it displays instantly in the windows preview pane.

 

Other files, like PNG, DOCX, PDF, TXT, etc, display fine.  However, XLSX files do not display.

PNG, DOCX, PPTX, PDF, TXT files display fine from local hard drive (directories not connected to Dropbox), but XLSX files do not (interesting).

 

Stopping dropbox on the PC has no affect (i.e. preview pane still does not work.).

 

Covet any wisdom... 😉

 

desktop
Dropbox Basic
Preview
Windows

17 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Jeff H.8, and thanks for your post.

     

    If you closed the Dropbox app and this issue appeared to persist, this indicates that it's not really a Dropbox related issue, but let's see if there's something we can find.

     

    If you haven't already, can you please restart the computer, to see if that helps?

     

    Also, have you installed Dropbox with admin privileges on the computer?

     

    Keep me posted.

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    2 years ago

    Same here but NO file types at all in DB "only online". I need to open them, close, and thereafter preview works. ?...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey anazacco, so basically, you need to make them available offline first, right?

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    2 years ago

    Right. Which never happened until now. Just by clicking on their name I could see for instance their size, which I needed in order to know whether I wish to reduce it (which I do several times a day). Now I first must open, see size, reduce (or not), and close. Really cumbersome.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey anazacco - sorry to jump in here, but could you try updating the app's version from this page directly and let us know if this persists? 

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    2 years ago

    Hello and thanks for replying. However, nothing happens afer double-clicking the update .dmg...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey anazacco, it might sound trivial, but have you tried re-starting your device, please? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just to make sure, anazacco, can you also confirm that the preview pane feature is enabled in Finder?

     

    Does this only happen with files in the Dropbox folder?

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    2 years ago

    It is. Otherwise I could not see the preview -once it has been opened.

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