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Jeff H.8's avatar
Jeff H.8
Helpful | Level 6
2 years ago

JPG Files don't display in File Explorer Preview Pane

Windows 10 64bit Edition 22H2  Dropbox v 192.4.7629   JPG files in a dropbox folder do not display in the File Explorer Preview Pane.  I can move the same file from the dropbox folder to any fo...
desktop
Dropbox Basic
Preview
windows
anazacco's avatar
anazacco
Explorer | Level 4
2 years ago

It is. Otherwise I could not see the preview -once it has been opened.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you also send us a couple of screenshots so that we can have a visual too anazacco?

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    2 years ago

    Attached. Note down right how size "is" 0. Number 1 is before opening the file. In number 2 you can already see the size, after opening and closing the file. This never happened before and I use it daily.

    Thank you.

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    2 years ago

    PD

    Same happens with any file type.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots anazacco 

     

    Could you also clarify the status and version of the Dropbox desktop app installed on the affected computer? 

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