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ronnie99's avatar
ronnie99
New member | Level 2
4 months ago

Large Dropbox downloads fail at 20% and the site becomes unreachable

Device: HP Laptop 15-da0xxx Operating System/Browser: Windows 11 Dropbox App Version/Browser Version: Edge 127.0.2651.105, Firefox 129.0 Question or Issue: When trying to download or sync lar...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi ronnie99, thanks for messaging the Community!

Just for clarification, are you getting this error when not using a download manager on your browser?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

  • ronnie99's avatar
    ronnie99
    New member | Level 2
    4 months ago

    Hi,

    Yes, the issue also happens when downloading directly from the browser without any download manager.

    I’ve tried with and without VPN, on different networks, and the problem persists. No special proxy, firewall, or security software is blocking Dropbox as far as I know.

    I can download large files from other sites without any issue.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Could you try asking the owner of the shared links to create a Dropbox Transfer link to send the files to you directly to see if this helps?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey ronnie99, hope it’s alright if I chime in. 

      Did you have the chance to test this further, as per Jay’s instructions above? If you did, and you need further assistance or if something helped you resolve the issue, please let us know.

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