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Nakamoo's avatar
Nakamoo
Explorer | Level 3
2 years ago

Link in PDF to a Dropbox Folder Not Working

In Microsoft Word, I pasted a link to a Dropbox Folder.  Holding Ctrl key + left clicking on this link opens the folder in my wed browser. I copied this link and pasted onto an email.  Left clickin...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Nakamoo - sorry to hear you're having issues with this.

 

When you say you pasted a link to a Dropbox folder, can you confirm that you're referring to a shared link?

 

Does the issue persist on another browser or after clearing your browser's cache?

 

Any additional information is more than welcome! 

Nakamoo's avatar
Nakamoo
Explorer | Level 3
2 years ago

Hi Walter,

 

Thank you for your reply.

I copied the link by right-clicking the folder and select "Copy Dropbox Link."

I cleared the browser cache and testes links in (2) PDF files with Firefox and Microsoft Edge.  The results are as follows:   

A link to a folder directly under the Dropbox folder - Working.

Another link to another folder under a subfolder - Not Working.

 

Hope this gives you a little mote clue of what is causing this issue.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you the owner of these folders Nakamoo?

     

    What is the exact error you're getting with the nested sub-folder by the way? Could you send us a screenshot?

     

    Also, did you try the links from a logged-in state or were you logged off from your Dropbox account? 

    • Nakamoo's avatar
      Nakamoo
      Explorer | Level 3
      2 years ago

      Hi Walter,

       

      I am the owner of these folders.

      Screenshots below are two of four error messages I got so far.  Other than these messages, I also got Error (500) and another short message saying something about url at the upper left corner of my browser with no picture.   I forgot the exact sentence though.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        And do you get the same errors only when clicking on the links in your PDF files or even when copying and pasting the links into a web browser Nakamoo ?

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