Forum Discussion

RP-DB-Admin's avatar
RP-DB-Admin
Explorer | Level 3
3 years ago

Local File Access Denied

Dear Anybody,    Upon locally syncing all my files via the Dropbox desktop app, I am now unable to access certain files. Specifically, I simply can't open word documents (i.e. they don't upon nor s...
desktop
dropbox business
Error Messages
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
RP-DB-Admin wrote:

... when I attempt to open PDF documents its says "There was an error opening this document. Access Denied". 

Are the files synced locally, or are they marked as online-only? Right-click one of the files and select Make available offline, wait for the green check to appear on the file and then try to open it.

RP-DB-Admin's avatar
RP-DB-Admin
Explorer | Level 3
3 years ago

 The files in question (and all other files) are available available offline (with the green tick), but only a few files have this error prompt, while others can be accessed without problems. Again, of all my files, only some have problems in accessibility. Of the files that have problems, only the pdf documents give me this error prompt, while word documents simply don't open at all. 

  • RP-DB-Admin's avatar
    RP-DB-Admin
    Explorer | Level 3
    3 years ago

    Update: To further confuse things (or perhaps clarify), if I copy a file (which gives me the error prompt when I attempt to open it) from my local Dropbox folder (all files of which are available offline with the green tick), and then paste it on my desktop or any other local folder, I can access/open/edit said file without issue. 

    • RP-DB-Admin's avatar
      RP-DB-Admin
      Explorer | Level 3
      3 years ago

      Hello.

       

      How are you?

       

      I am under the water.

       

      Please help me.

       

      Here too much raining.

       

      *sobs*

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi there RP-DB-Admin, sorry to jump in here, but could you send us a screenshot of the error you're getting including the app's status and version as shown in your menu bar/system tray?

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