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JefW's avatar
JefW
Collaborator | Level 9
7 years ago

Mac osx - strange extra files appearing when downloading files directly.

Just had a strange issue with some files that I directly downloaded from our DB folders. On the website, I went to one of my shared folders from another team member, and clicked on 2 files (illustra...
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Walter's avatar
Walter
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7 years ago

Thanks for the additional information and sorry to hear this persists Jef.

At this point, as I'll need account specific information to help troubleshoot this issue, may I reach out to your Dropbox associated email address so we can have a further look into this matter?

In addition, have you checked if your device is showing 'hidden files'? If that's the case here, to avoid seeing hidden files:

  1. Open the Terminal app and click Applications, Utilities, and then Terminal
  2. Copy and paste the following line into the Terminal app, and then press Enter:
defaults write com.apple.finder AppleShowAllFiles NO
In any case, I'll be waiting for your response so we investigate further!
JefW's avatar
JefW
Collaborator | Level 9
7 years ago

Thanks again Walter. No my system is not set up to view 'hidden files'. This issue is only with the downloaded zip files from dropbox. (yes, I've also tried other zipped files and they work fine).
While I appreciate your time, I'm afraid my work has just gotten crazy and I no longer have the time to put into troubleshooting this issue on my system.
I would encourage you that if you know someone with a mac (surely someone on your team must also have a mac?) to have them check if this issue is just specific to myself and my co-worker or if this is happening to all mac users? 
I'd be really interested to know the answer to that.
Thanks
J

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