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JefW's avatar
JefW
Collaborator | Level 9
7 years ago

Mac osx - strange extra files appearing when downloading files directly.

Just had a strange issue with some files that I directly downloaded from our DB folders. On the website, I went to one of my shared folders from another team member, and clicked on 2 files (illustra...
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hshaw's avatar
hshaw
Helpful | Level 5
7 years ago

I'm just backing up all my DropBox files and am running into the same problem. I'm just downloading from my own DropBox account online to my desktop on my home computer (MAC OS). DropBox compresses the folder. When I uncompress it, I get a properly named folder with two subfolders, one is repeat of the original folder and the other is _MACOSX. The contents of the folders aren't the same. I haven't had time to see if the downloaded folder with the proper name is complete. I know that the _MACOSX folder is incomplete. The original filenames would be, e.g., DCUS_1973_M_05.pdf. The funkily named file is D._CUS_1973_M_05.pdf . If I try to open one of the oddly named file, I get a message saying that the file cannot be opened and that it might be damaged or is in a format that Preview doesn't recognize. Anyhoo, it isn't just those two folks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry to repeat myself here hshaw - have you had the chance to go through my respone in the first page on this thread?

If you did and still having questions about this, could you clarify what is the OS your Mac computer is using, its filesystem (i.e. APFS+ or HFS) and if you've enabled hidden files to show on the mentioned device too?

Thanks in advance!

  • hshaw's avatar
    hshaw
    Helpful | Level 5
    7 years ago

    Hi Walter, I did and saw that it hadn't been resolved yet which was why I chimed in.  I hadn't deliberately changed anything to show hidden files but followed your instruction in this thread to ensure that I would not see them.  I did a test download after that and still get these files. I agree with the others who say that this is a new thing. I've been using Dropbox a long time and hadn't had this happen in the past. My operating system is OS 10.13.6 and the "file system personality" says Journaled HFS+

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thank you for clarifying this and providing this additional information hshaw - it's much appreciated.

    At this point, could I reach out to your Dropbox associated email address so we can have a further look into this?

  • hshaw's avatar
    hshaw
    Helpful | Level 5
    7 years ago

    Walter Sure.

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