Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
JefW
7 years agoCollaborator | Level 9
Mac osx - strange extra files appearing when downloading files directly.
Just had a strange issue with some files that I directly downloaded from our DB folders. On the website, I went to one of my shared folders from another team member, and clicked on 2 files (illustra...
hshaw
7 years agoHelpful | Level 5
JefW It would not be surprising if I were ;^) Thanks for the clarification.
JefW
7 years agoCollaborator | Level 9
I was curious if anyone who posted in this thread receieved any sort of FIX to the problem? Thanks
- lisahinson147 years agoHelpful | Level 6
No help - they blamed it on mac settings which have not changed.
- awerneck6 years agoNew member | Level 2
Hi Jef.
I'm surprised that after more than a year, the Dropbox Help Team did not answered about the issue. You couldn't have been more didactic and patient.
I've just got into these answers now because I have the same issue on my Mac, but only today I'have decided to search for DB help.
If you have found a solution it would be great if you share.
Thanks
Antonio- JefW6 years agoCollaborator | Level 9
Thanks Antonio. Sadly I never found a solution to this annoying little glitch. I felt I had put in so much time answering questions with this thread and never getting satisfactory answers that I didn't pursue the next level of tech support - so partially my fauly, but I just figured if others are having the same problem, eventually DB will fix things with an update somewhere along the line. Hasn't happened yet.
- George PDS6 years agoHelpful | Level 5
This is now a MASSIVE problem that also happens to Window users when they try to donaload from Dropbox. The dreaded "__MACOSX" folder keeps appearing. Any files within it will produce an error resulting in clients and suppliers loosing confidence in our services. The Dropbox team have FAILED to provide clear help in this matter.
We will loose business out of this and therefore we will be forced to move away from Dropbox - simple.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!