Forum Discussion

pablopaul's avatar
pablopaul
Explorer | Level 4
4 years ago

Move online only files and folders within my Dropbox folder without downloading them

I would like to understand why, when moving or copying "online only" files and folders between folders in my Dropbox account, that it must download them to my computer first. Using the Dropbox deskto...
desktop
Download
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi pablopaul!

Thanks for all the additional information! Would it be okay for me to reach out via email in order for us to have a look? 

Let me know.
pablopaul's avatar
pablopaul
Explorer | Level 4
4 years ago

Yes, that would be fine. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    You should have received my email pablopaul!

    Let's see what we can find out about this. 

    Cheers!
    • enivrezvous's avatar
      enivrezvous
      New member | Level 2
      3 years ago

      Hi,

      I have the same issue, but I cannot see whether the issue in the thread was solved, and, if that was the case, how. Could you please enlighten me on how to fix this?

      • pablopaul's avatar
        pablopaul
        Explorer | Level 4
        3 years ago

        I think this issue actually has been resolved. I'm not sure when they made the update, but now you can move online-only folders and files around, and they don't download first.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!