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NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago
Solved

MP4 files won't play on the web. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
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  • Lusil's avatar
    Lusil
    6 years ago

    Hey everyone, thanks for your patience on the matter. 

     

    This should be resolved now. If you're still having any trouble with it though, don't hesitate to let us know and we'll make sure to get back to you as soon as possible. 

     

    Thanks again!

JP2E's avatar
JP2E
Explorer | Level 3
6 years ago

Just like that today all my .mp4 files are working fine. Hope its the same with everyone else.

Brent R.1's avatar
Brent R.1
Explorer | Level 4
6 years ago

Yep,  my one mp4 that previously threw up the ".mp4 files are supported but something went wrong." error now plays to completion.  However, the video quality is really low. Like about hald the resolution of the same video when played with quicktime player and with a lot of what look like jpeg artifacts when the compression is too high.

 

So progress but not the full solution.

 

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