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Tyler5's avatar
Tyler5
Explorer | Level 4
4 years ago

MP4 Videos on Dropbox not playing correctly on iOS Devices

Uploaded MP4 Video files to Dropbox via desktop browser. Once uploaded, the files play perfectly via desktop browser. However, on both iPhone and iPad Dropbox apps, the video isn't playing properly, ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Tyler5, thanks for bringing this to our attention.

 

I just tested this on my device and the previews of .mp4 files work as normal for me.

 

Do you have the most recent version of the Dropbox app installed (currently 304.2.2)?

 

If you save a video file to your device, to play with the device's native media player, what do you see?

 

Keep me posted.

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