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priscale's avatar
priscale
New member | Level 2
6 years ago
Solved

My files show a cloud and I can't open them or get them to download to get the green check.

My files show a cloud and I can't access them or get them to download to get the green check. I thought if I clicked on the cloud that I could get them to synch but nothing. Any ideas how I can downl...
desktop
Download
sync
  • Walter's avatar
    Walter
    6 years ago

    Hi priscale - welcome to out Community!

    At first, can you control-click (for Macs) or right-click (for Windows) and see if you get an option for Smart Sync>Local? 

    While at it, what's the desktop app reporting exactly in your computer's system tray/menu bar? 

    Keep me posted! 

priscalear's avatar
priscalear
New member | Level 2
6 years ago

Not seeing the 'Accept as Solution' button, but if you can mark my query solved, that would be awesome. Thanks again Walter!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for your sweet reply and keeping me in the loop priscalear (I guess you're the same person as priscale from a different account - right?)

I'm glad it's sorted now - I marked the solution for you; no worries - and if you ever come up with any Dropbox question, don't hesitate to give me a nudge here on our Community; I'm always a post away :nerd:

Have a lovely day/evening! 

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