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My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox!
Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away...
Folks-
Thought I replied already-but it seems not. Anyway-thanks very much to you all for all the help, it seems the problem has been resolved.
Megan-
Many thanks for continuing to try and help.
I guess my question about upgrading so I get another level of support, was just to CONFIRM I'd be able to talk on the phone with someone real time, share screens, possibly get more granular in trying to figure out what's wrong here.
Below I have attached my WIndows UAC settings-please let me know if you think they are correct or not.
I did not even understand this statement (again sorry) you asked about
"Lastly, do you notice the same behavior when you try to open your files after you temporarily quit the Dropbox desktop app? "
Stated another way-HOW do I temporarily quit the desktop app ?
Also-I did not feel comfortable with my current level of understanding with performing some of the 'steps' in that link you provided. I think I'd need better instructions, someone on the phone, sharing screens, etc before I would attempt that on my own. I am somewhat concerned about making an already very bad situation worse.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey again GPaul!
Phone support is only available to Business customers. However, if you choose one of our individual plans, you should be able to chat live with our support agents.
Now in regards to your Windows UAC levels, and based on the screenshot it looks like they're set to default. Therefore I'd encourage you to proceed with the rest of the steps, such as uninstalling the app, and reinstalling it anew.
Also, I suggested quitting the app to see if the behavior and error you see will remain the same when you do. You should be able to click your little Dropbox icon in your taskbar, next to your WiFi. Then click your avatar (photo or initials) in the bottom-left corner, and then click Quit.
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