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Robertbm's avatar
Robertbm
Explorer | Level 3
3 years ago
Solved

On my iPhone I cannot connect with my backup of my PC.

On my iPhone I cannot connect with my backup of my pc, made by de Dropbox backup app. On my iPad it is no problem. The Dropbox app is installed on my iPhone.
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  • Walter's avatar
    Walter
    3 years ago

    Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

Robertbm's avatar
Robertbm
Explorer | Level 3
3 years ago

My IOS version is 16.6.1 and the version of my Dropbox app on the iPhone is 344.2.4. The Dropbox version on my PC (laptop) is 182.4.6427. I sent some screenshots. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

  • Robertbm's avatar
    Robertbm
    Explorer | Level 3
    3 years ago

    I think this was the problem. I deleted all the browser info in Chrome and after that I could see the backup again. Thank you for your help!!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries Robertbm - glad to hear it's sorted now.

       

      See you around the Community and take care!

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