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paulieb's avatar
paulieb
New member | Level 2
5 years ago

"Online Only" files now show file sizes of "zero KB" ???

About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"...  I have two different Mac computers runni...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for your speedy response battiman - could you share your ticket ID so that I can look it up in our system? 
battiman's avatar
battiman
Explorer | Level 4
4 years ago

16055042

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for that battiman - I've passed your comments on to the agent who's handling your request so they're aware.

    You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime. 
      • brandy25's avatar
        brandy25
        New member | Level 2
        4 years ago

        Hi @battiman, could you resolve this issue already? I have the same problem and I would like to know if there is a solution.

         

        Thanks,

        Chris

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