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Trillman88's avatar
Trillman88
New member | Level 2
6 years ago
Solved

OOPS something WENT WRONG W/ Opening files

I am having a major issue every day opening my files in dropbox.   When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error messag...
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  • Lusil's avatar
    Lusil
    6 years ago

    Does this happen on other browsers as well? 

     

    What about through an incognito window?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

You can try these steps to clear it Trillman88. 

 

Let us know if you have any more questions in the meantime and happy November!

JonasKam's avatar
JonasKam
New member | Level 2
5 years ago

Hi,

 

The same issue but it doesn't even work in incognito just keeps reloading nonstop. It does work on my android phone. Any help guys?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey JonasKam; thanks for joining this topic and sorry to hear about this. 

    Can you please let us know if you get any different results on other browsers?
  • JonasKam's avatar
    JonasKam
    New member | Level 2
    5 years ago

    Hi,

     

    it seems to work on Edge but let's be honest I can't really work with Edge. Any ideas regarding Chrome?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If it persists after clearing your cache and/or an incognito window, try updating it your browser to the latest stable version, Jonas. 

    This might do the trick for you!

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