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Trillman88's avatar
Trillman88
New member | Level 2
6 years ago
Solved

OOPS something WENT WRONG W/ Opening files

I am having a major issue every day opening my files in dropbox.   When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error messag...
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  • Lusil's avatar
    Lusil
    6 years ago

    Does this happen on other browsers as well? 

     

    What about through an incognito window?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

You can try these steps to clear it Trillman88. 

 

Let us know if you have any more questions in the meantime and happy November!

Arika D.'s avatar
Arika D.
New member | Level 2
5 years ago

Hi, this was super helpful, I can work in Incognito, but even clearing my cache didn't help. Is there any other thing I can try?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey Arika D., thanks for joining the discussion and glad to hear that incognito works for you.

    Since clearing your browser's cache didn't help improve matters though, you could try disabling any extensions or plugins that might be causing issues or even reset your browser to its default settings.

    Let me know if this helps!

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