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Ehab_Elsawy's avatar
Ehab_Elsawy
Explorer | Level 4
2 years ago

PDF files thumbnails don't show for files inside the Dropbox folder.

My computer stop showing the PDF thumbnails. Any PDF file outside the dropbox can show thumbnails. Any PDF file inside the dropbox cannot show the thumbnail. Is there any solution?
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Ehab_Elsawy's avatar
Ehab_Elsawy
Explorer | Level 4
2 years ago

Hi, Vicker 

Thank you for sending your message. The files are already available offline. The strange thing is that I have 2 computers, and both have the same settings, but one is showing the thumbnails and the other is not.

Vicker's avatar
Vicker
Icon for Super User rankSuper User
2 years ago

Hi, Ehab_Elsawy ,

 

Whether the preview thumbnails to be generated or not is more of the operating system's side than the Dropbox side. One more steps you may try is to simply restart the computer.

 

May I also know if you are on a macOS or Windows?

 

Cheers

Vicker

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