Forum Discussion

JudithAnn's avatar
JudithAnn
Explorer | Level 4
7 years ago
Solved

Photos showing as files not images in their folders on my laptop

My photos are suddenly showing as files on my laptop. I have several folders which I click on and click the photo I need. Now I'm stuck. Any help would be greatly appreciated. Thank you so much.

desktop
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  • Lusil's avatar
    Lusil
    7 years ago

    Thanks for the screenshots, JudithAnn - much appreciated. 

    Initially, I just wanted to note that I've removed some personal info included in your attached images for security and privacy purposes as per our Community Guidelines. 

    Moving on to your main concern though, although the Notifications/Recents menu may not show you the image itself, you should be able to double-click on it and open it withthe respective third party app that supports its preview. 

    Let me know if you have any other questions and I'll make sure to get back to you as soon as possible. :slight_smile:

5 Replies

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there JudithAnn, 

    As a first step, could you please confirm if you're looking at your files from the desktop app or your Finder/Windows Explorer? 

    Could you also send me a screenshot (without personal info) of what you see when you hover over the Dropbox icon that should be next to your computer's clock?

    Thanks in advance!

  • JudithAnn's avatar
    JudithAnn
    Explorer | Level 4
    7 years ago

    Hi Lusil... I'm using my desktop app on my HP laptop.

     

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for getting back to me, JudithAnn. 

    Could you also send me a screenshot (omitting sensitive info) of what you see when you hover over the Dropbox icon and of what the thumbnails look like so that I have a better visual understanding of your concern?

    You can attach an image in your next reply by one of the following options:

    Thanks in advance once again!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for the screenshots, JudithAnn - much appreciated. 

    Initially, I just wanted to note that I've removed some personal info included in your attached images for security and privacy purposes as per our Community Guidelines. 

    Moving on to your main concern though, although the Notifications/Recents menu may not show you the image itself, you should be able to double-click on it and open it withthe respective third party app that supports its preview. 

    Let me know if you have any other questions and I'll make sure to get back to you as soon as possible. :slight_smile:

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