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gc_777's avatar
gc_777
Explorer | Level 3
2 years ago

Pro Res Video File only partially downloading

Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB).  I've tri...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey gc_777, let's jump right into this! 

 

If I understand this correctly, you're using our website in order to download your file locally to your device, but only half of it ends up downloading. 

 

Can I ask how you received the content? Did someone send you a shared link, or something different? 

 

If I were you, I'd also check another browser, to see if the same thing happens there. 

 

Let me know of any updates! 

  • gc_777's avatar
    gc_777
    Explorer | Level 3
    2 years ago

    Hi Megan, thanks for your reply. 

    The link was shared with me. 

    I just tried to download again with Chrome and I got a 45GB download (still not complete) 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey gc_777, thanks for the heads up!

       

      I'm assuming it's jump that one item in the shared link, right? 

       

      Is it possible that the link contains more than 100K items in it? Can you also try repeating once without any extensions running & see if that amends the behavior? 

       

      As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 

      • gc_777's avatar
        gc_777
        Explorer | Level 3
        2 years ago

        Thanks again Megan, I appreciate your help.

         

        1 - I'm assuming it's jump that one item in the shared link, right?

        Sorry could you clarity what you mean here?

         

        2 - Is it possible that the link contains more than 100K items in it?

        There are only 3 files in the shared folder

         

        3 - Can you also try repeating once without any extensions running & see if that amends the behaviour?

        Dropbox extensions or browser extensions?

         

        4 - As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 

        Thanks I will try this. I would like to implement all of the recommended steps before another attempted download as the cap set by my broadband is 1TB / per month (I contacted my provider and I haven't reached my download limit yet)

         

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