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gc_777's avatar
gc_777
Explorer | Level 3
2 years ago

Pro Res Video File only partially downloading

Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB).  I've tri...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey gc_777, thanks for the heads up!

 

I'm assuming it's jump that one item in the shared link, right? 

 

Is it possible that the link contains more than 100K items in it? Can you also try repeating once without any extensions running & see if that amends the behavior? 

 

As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 

gc_777's avatar
gc_777
Explorer | Level 3
2 years ago

Thanks again Megan, I appreciate your help.

 

1 - I'm assuming it's jump that one item in the shared link, right?

Sorry could you clarity what you mean here?

 

2 - Is it possible that the link contains more than 100K items in it?

There are only 3 files in the shared folder

 

3 - Can you also try repeating once without any extensions running & see if that amends the behaviour?

Dropbox extensions or browser extensions?

 

4 - As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 

Thanks I will try this. I would like to implement all of the recommended steps before another attempted download as the cap set by my broadband is 1TB / per month (I contacted my provider and I haven't reached my download limit yet)

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey gc_777, I meant browser extensions, and after clearing your browser's cache. 

     

    You can also try an incognito tab while you're at it, that should be wonderful. 

     

    Let me know of any updates!

    • gc_777's avatar
      gc_777
      Explorer | Level 3
      2 years ago

      I downloaded again this time the file was incomplete at 42GBs. 

      As its ProRes the file plays but the ending is missing.  I really need to find a solution to ASAP I have a client waiting for work.  

      Is there any other solution?

       

      Has anyone else experienced an issue like this?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi gc_777, as the next step, I’d like you to follow these steps, which will force the shared link contents to download from your browser. Does that seem to help?

         

        If not, is there any chance the owner of the shared link can disable it, and send you a new one instead? I’d like to see if that’ll fix the issue.

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