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gc_777's avatar
gc_777
Explorer | Level 3
2 years ago

Pro Res Video File only partially downloading

Hi, when downloading a Pro Res video file (69GB) the file only partially downloads but the download in my browser marks the download as complete, so I'm only getting half the video (31GB).  I've tri...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey gc_777, I meant browser extensions, and after clearing your browser's cache. 

 

You can also try an incognito tab while you're at it, that should be wonderful. 

 

Let me know of any updates!

gc_777's avatar
gc_777
Explorer | Level 3
2 years ago

I downloaded again this time the file was incomplete at 42GBs. 

As its ProRes the file plays but the ending is missing.  I really need to find a solution to ASAP I have a client waiting for work.  

Is there any other solution?

 

Has anyone else experienced an issue like this?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi gc_777, as the next step, I’d like you to follow these steps, which will force the shared link contents to download from your browser. Does that seem to help?

     

    If not, is there any chance the owner of the shared link can disable it, and send you a new one instead? I’d like to see if that’ll fix the issue.

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