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sampodog's avatar
sampodog
Explorer | Level 3
3 years ago

Recently added files do not show up as recent (but are visible when I drill down)

This has been going on for years. I share a Dropbox folder with one other person. When he puts new files in a sub-folder, I get no notifications. ZERO. Not on my phone, not on my laptop. OK, that's a...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sampodog, thanks for all the screenshots! 

 

Keep in mind that for the website, it's expected not to see a date next to the folders. As for the modified date of your folders locally on the device, as you pointed out this is determined by the OS and you can change it to last viewed instead. 

 

However, it is expected for the newly added content in these shared folders, to show under your Recents. Let's see what we can find together on this. If you locate your little Dropbox icon on your menu bar, and click on it what do you see in your Assistant tray? Any info or sign of the files there? 

 

One last thing about the notifications: can you make sure you have everything enabled both under your account settings, and locally on the app? 

sampodog's avatar
sampodog
Explorer | Level 3
3 years ago

No Dropbox icon on the menu bar. I think it's "full," as I've got a lot of other icons there. Notifications are on both on the account and my phone. Here's a screenshot of my account settings...

 

and one from my phone:

 

  • sampodog's avatar
    sampodog
    Explorer | Level 3
    3 years ago

    I do get emails telling me about new files added to Dropbox, but they come days later since they are sent weekly.

     

     

    • EvanDBX's avatar
      EvanDBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey sampodog, sorry for jumping in!

       

      Could you try following the folder using these steps and let me know if they help?

       

      Also, if you do not see a Dropbox icon on your menu bar, that means that the Dropbox application might not be running or might be hidden. You can try finding it and then clicking it to check if you can see your recent activity from there.

       

      Keep me updated!

      • sampodog's avatar
        sampodog
        Explorer | Level 3
        3 years ago

        When I launch the Dropbox app on my Mac (2021 MacBook Pro M1 running Ventura 13.4.1), it just brings up the Dropbox folder in Finder. I see no Dropbox icon in the Dock or in toolbar. But I'm able to see Dropbox running when I launch ps in a Terminal window:

        There seem to be a bunch of Dropbox processes, actually.

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