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pw-mc's avatar
pw-mc
Explorer | Level 4
3 years ago
Solved

Recently "File type not supported"

I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple targ...
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  • Nancy's avatar
    Nancy
    3 years ago

    Hi everyone and thanks for your feedback.

     

    If you’re all seeing the exact same thing, can you please click on the 3 dots showing on the top right corner of your screen, and scroll down the dropdown menu a bit? Are you seeing the “Open with” option perhaps and if yes, can you open your files this way?

blantonmray's avatar
blantonmray
New member | Level 2
3 years ago

I am having the same issue for the past few weeks.  I tried OPEN WITH and it works.  Are we gonna have to open this way from now on or is this going to be fixed?  It only happens on 1 of my xlsx files.  Others open fine just clicking on them.

 

I'm using Android S21 Ultra 5g OS 13

 

thanks,

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi blantonmray, thanks for posting here today! 

 

This is expected behavior, but in any case I'll forward your feedback to the appropriate areas so we can continue to improve.

 

If you need anything else, let me know!

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