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Right hand side column is being cut off for a Dropbox file on my device.
Free version
I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not changed any of my settings.
23 Replies
- Megan
Dropbox Community Moderator
Hey Stevenginz, I hope you're doing well!
Would you mind clarifying if you're using our website or desktop app to preview your file?
What file type are we talking about, and do you happen to have a screenshot, in order for me to have a visual?
Let me know more!
- Hello, how do I determine the correct answer to your first question? Dropbox is listed in my applications on my Mac and that is what I click to enter it. I can send you a screenshot because it is protected information for right margin is completely gone when I look at it remotely, this is a change over the last few months
- Megan
Hey Stevenginz, what file type does this happen to?
Is it all of your content, or some of them? If you try to preview the content online, do you see the same thing?
- I see the entire document on my desktop however, when I view it and dropbox the right side is cut off and nothing has changed since the time that I did not have this problem
- Walter
Have you tried clearing your browser's cache or using another browser perhaps Stevenginz?
- Thanks how do I clear the cache? On my MAC?
- Walter
So, you're using the desktop app on your Mac to preview the file and not a web browser like Safari or Chrome Stevenginz? Could you maybe send us a screenshot of how the file looks like on your end so that we can have a visual too?
- Please read my questions and answers to Meagen before you came on shift
- Hannah
Hey Stevenginz, try to close the Dropbox application on your computer and let us know if the issue persists with the app closed.
aha the 3rd person at dropbox....
I followed the link and dont see anything at the top to close on my mac, also how to clear cache
