Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

ashmtl's avatar
ashmtl
Explorer | Level 4
3 years ago

Saving a file to device in Android app

When saving a file to device on Android phone, the app shows the last used folder with no hint where that folder is. I suggest to add a path on top or the bottom of the screen or as a continuation to the location (for example SD/....) so the user knows where the file will be saved.

If one uses the chevron on top or the three line menu on left, the last location will be lost and one must choose from the file browser.

If by mistake the file browser was not used and the save button was pressed, you will never find that file. I did that and still the search produces no results, even if I allow the hidden files to show. Most probably it was saved in a place where the search can not reach.

Without the path, the only thing you see is the message "Saving on SD". But where?

7 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi ashmtl, when attempting to export, it shows the last folder at the top, but you can tap that to see the folder path above it to the root folder for that SD card or internal storage. 

     

    Could you attach a screenshot showing what you see when you try to export a test file?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi ashmtl! I hope you don’t mind me jumping in. 

     

    Just to clarify, the “SDC” folder and the rest of the files that appear on your screenshot, are they located in the root folder of your SD card or are they located within another folder instead?

    • ashmtl's avatar
      ashmtl
      Explorer | Level 4
      Hi Nancy. That is the problem, I don't know where that folder is and the search yields no results. If I click on menu and choose a folder, the last one will disappear.
      I have created that SDC folder to find it in file browser.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    If you tap the down arrow at the top, is there any folder showing there?

     

    What happens if you navigate into the SDC folder, does that SDC name appear at the top?

    • ashmtl's avatar
      ashmtl
      Explorer | Level 4

      OK, I see now how to find the place of the folder shown.  I can't go back and I can't find that SDC folder anymore because I have browsed out of that folder.

      Is there a way finding that SDC folder? The search option is useless, shows nothing.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey ashmtl, to find the SDC folder, you'd have to locate it via the SD card and find it on your phone.

     

    Another workaround would be to plug your phone into your computer, to browse your files/folders a bit easier.

     

    However, we do appreciate your feedback about making folder navigation when saving files from Dropbox to the SD card easier, and I will make sure your comments are passed along to our team.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!