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JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Shared folder link causes missing files

hey all,   We've run into an issue where the URL that we provide to our client to download files ends up with missing files. In a simple test I just did, I created a share link to a folder in our d...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there JonOfficeatBDS - thanks for bringing this to our attention.

 

Could you please let me know if you get the same results when using another browser and clarify if this is affecting all of your shared links or just some?

 

Also, do the missing files happen to have any incompatible characters in their names? 

 

Any additional information or screenshots are more than welcome! 

JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Hey Walter,

 

 

I can confirm doing this in Firefox or Edge produces the same results. As far as the file names, they're all relatively named the same. They use some sort of hash system to name the files for verifying. for example one of the file names is "sha1-a99282f736588fc85866acb7614ea884c61b2302" but they're all relatively the same.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JonOfficeatBDS, sorry to jump in here.

     

    Can you also try this through an incognito/private browsing window?

     

    And perhaps with a different app to unzip the folder?

    • JonOfficeatBDS's avatar
      JonOfficeatBDS
      Explorer | Level 3
      2 years ago

      Hey Hannah,

       

      I have done incognito, i have tried whatever built in feature windows is allowing me to do and tried opening it in 7zip and extracting from there. These all produce the same results. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        JonOfficeatBDS wrote:

        These all produce the same results. 

        Is it the same files missing every time, or different files?

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