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JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Shared folder link causes missing files

hey all,   We've run into an issue where the URL that we provide to our client to download files ends up with missing files. In a simple test I just did, I created a share link to a folder in our d...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JonOfficeatBDS, sorry to jump in here.

 

Can you also try this through an incognito/private browsing window?

 

And perhaps with a different app to unzip the folder?

JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Hey Hannah,

 

I have done incognito, i have tried whatever built in feature windows is allowing me to do and tried opening it in 7zip and extracting from there. These all produce the same results. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    JonOfficeatBDS wrote:

    These all produce the same results. 

    Is it the same files missing every time, or different files?

    • JonOfficeatBDS's avatar
      JonOfficeatBDS
      Explorer | Level 3
      2 years ago

      Hey Rich,

       

       

      Yes is it consistently downloading the same files and missing the same files.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        HI JonOfficeatBDS, how large are the files that aren't downloading in the zip file?

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