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JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Shared folder link causes missing files

hey all,   We've run into an issue where the URL that we provide to our client to download files ends up with missing files. In a simple test I just did, I created a share link to a folder in our d...
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JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Hey Hannah,

 

I have done incognito, i have tried whatever built in feature windows is allowing me to do and tried opening it in 7zip and extracting from there. These all produce the same results. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
JonOfficeatBDS wrote:

These all produce the same results. 

Is it the same files missing every time, or different files?

  • JonOfficeatBDS's avatar
    JonOfficeatBDS
    Explorer | Level 3
    2 years ago

    Hey Rich,

     

     

    Yes is it consistently downloading the same files and missing the same files.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      HI JonOfficeatBDS, how large are the files that aren't downloading in the zip file?

      • JonOfficeatBDS's avatar
        JonOfficeatBDS
        Explorer | Level 3
        2 years ago

        Hey Jay,

         

        The files are relatively small, the one i had to reference to in a ticket was 171kb but I can confirm that it never downloads when using the share link.

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