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JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Shared folder link causes missing files

hey all,   We've run into an issue where the URL that we provide to our client to download files ends up with missing files. In a simple test I just did, I created a share link to a folder in our d...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you have the ticket ID in order to locate it on the system?

JonOfficeatBDS's avatar
JonOfficeatBDS
Explorer | Level 3
2 years ago

Hey Jay,

 

Yes the ticket im currently working in is #23359412. Its going well but still have no been able to understand why this feature does not work as it should.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. I'd recommend continuing with that agent as they might be able to shed more light on this matter from their end. 

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