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Jer2's avatar
Jer2
Helpful | Level 5
6 years ago
Solved

Shared Links not working on phone but they do work on computers

I am trying to share a link from dropbox.  It works on computers, but on various devices, phones and tablets, it does not work.  I have tried with different people and everyone says the same thing.  ...
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  • Jer2's avatar
    Jer2
    6 years ago

    I realize the error was mine on my website that I made.  Thank you for your willingness to help, I appreciate it.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I tried previewing the shared link and I'm afraid I don't get the same error message.

 

Could you try a different WiFi or using cellular data to preview the shared link? Could you also try opening another shared link to a different file? 

 

Let me know how it goes, Jer2!

Jer2's avatar
Jer2
Helpful | Level 5
6 years ago

I realize the error was mine on my website that I made.  Thank you for your willingness to help, I appreciate it.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    No worries, Jer2! Glad to hear that you were able to get to the bottom of this. 

     

    If anything else comes up, just give us a shout. In the meantime, I hope you have a lovely weekend ahead!

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