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KS88's avatar
KS88
Explorer | Level 3
3 years ago

Show list of files in Dropbox

Hi, I'm new to Dropbox. I have DB basic but never used it on my laptop I got 2 years ago. Until now! An update has caused a factory reset on my laptop deleting all my documents which I can't get back...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, KS88.

 

If your files were automatically backed up through our backup feature, can you check if you can locate them in your backups page?

KS88's avatar
KS88
Explorer | Level 3
3 years ago

Thanks Hannah. I was able to download a folder that was called External Drive from Backups. I don't recall ever intentionally backing this up.

It contains copies of all the documents on my USB drive, unfortunately none from my actual computer which are the ones I have lost.

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