Some of my files show up as zero bytes

Hi cjing1, you can find this setting on the Dropbox site under this link.

Hi Roga, may I ask where I can find this setting? Thanks. I am facing similar issues.

I made all folders checked and updated. But all files are still zero bytes unless I click it and it will start downloading from Dropbox. However, I have thousands of files, it is impossible to go over each folder and click on it....

Hi Nancy, Is this what they are trying to find out : 

Hope this helps . 

Sorry, issue is fixed, but it took me ten minutes to figure out that there's an GUI option to make appear files as though they are local but they actually aren't. might be worth to improve that

Hey robromijnders, can you send me a few more details on this? Do your files appear as 0 bytes across all devices and Dropbox platforms? 

What type of files are you having this issue with and when did the issue start for you?

Hey, it's 2024 and I still have this issue. When will this be fixed?

Hi cjing1, have you tried marking the entire folders as available offline instead of each individual file?

Hi,

I’m experiencing a similar issue. I use a university account to back up and sync a folder on my laptop, and my account was accidentally suspended by the administrator. After the suspension, all my backup files were removed locally. Although the administrator restored my account immediately, the files were not automatically restored. Now, I have to use the Dropbox app to sync and download everything again.

Even after it says "everything is up to date," all my files appear in their original locations as zero-byte placeholders, and each file only downloads fully when clicked. I have over 200,000 files, so manually clicking each one isn’t practical. Is there a way to resolve this?

Thank you!

Hi nancysmith_design, are you certain you're signed into the same account? Do you see the files on the Dropbox site?