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MarissaW33's avatar
MarissaW33
Explorer | Level 3
3 years ago
Solved

Starred Files not showing up on Home Page

I have many starred files however when I go to my home page and click on "starred" non of the files populate.
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  • ssegel's avatar
    ssegel
    2 years ago

    Thank you so much for your persistence.  It worked! 
    I copied it to the root.  Starred the copy.  It then appeared in the "Starred" folder. 
    I deleted the original.  Then I moved the root version back to its original folder location (preserving the starred status)...and wow it appears in the Starred folder.   Much appreciated.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ssegel, could you try clearing the cache on your browser to see if this helps?

 

Additionally, checking another browser entirely might also help determine if it's related to the browser itself.

ssegel's avatar
ssegel
New member | Level 2
2 years ago

Thank you for the reply.  I tried it with Edge, but to no avail.
Is it possible this xlsx file has some setting that prevents it from being displayed?  I was just able to add another folder to the "Starred" section, so it is working...just not for my file.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is this xlsx file in a private or shared folder?

     

    Could you attach a screenshot showing that the file has a star on it in Chrome?

    • ssegel's avatar
      ssegel
      New member | Level 2
      2 years ago

      Sure.  Thank you for your perseverance. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Is it only occurring for this file, since you mentioned a folder works?

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