Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

weiskott's avatar
weiskott
Helpful | Level 6
3 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • kundrnik's avatar
    kundrnik
    1 year ago

    For anyone still experiencing the issue after following the above instructions —

    You also need to quit Dropbox from the Menu Bar (and force-quit any Dropbox processes that don't automatically disappear from Activity Monitor after you've waited 20-30 seconds) in order to see these Dropbox in-Finder sync icons re-appear.

     

    And then after Relaunching Finder, then re-open Dropbox.

     

    Just tested this on macOS Sonoma 14.4 (23E214) ✅

weiskott's avatar
weiskott
Helpful | Level 6
3 years ago

Hi @Megan. Syncing status is "up to date." Here are screenshots of what I'm seeing.

 

  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update and the screenshot here.

 

Would you mind trying these steps to see if they help?

 

  1. Click on the Dropbox icon in your menu bar and quit the application
  2. Open your Activity Monitor from your Mac Utilities folder
  3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
  4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
  5. Click on the Apple icon in the top left of your screen
  6. Click on "force quit"
  7. Relaunch the finder
  • weiskott's avatar
    weiskott
    Helpful | Level 6
    3 years ago

    Hannah, I have completed the steps you outlined, and it didn't solve the problem alas. I did find "Dropbox Finder Extension" in the Activity Monitor after quitting Dropbox, and I force-quitted it, but I still don't see the sync icons.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update here and happy Friday!

       

      What if you force quit all Dropbox instances except for the 'Dropbox Finder Integration' one and then force quit and relaunch Finder?

       

      Does it make a difference?

      • weiskott's avatar
        weiskott
        Helpful | Level 6
        3 years ago

        Hannah Alas, no. There were two instances of "Dropbox Finder Extension" running, and I force-quitted one of them, then relaunched Finder and Dropbox. Still no sync icons.

         

        Screenshot below.

         

        Thank you for help. Is there anything else I should try?

         

  • artsurmesure's avatar
    artsurmesure
    Explorer | Level 3
    2 years ago

    THAT WORKS! Thank you thank you thank you!

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!