Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

weiskott's avatar
weiskott
Helpful | Level 6
4 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi weiskott, can you also try the following?

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

weiskott's avatar
weiskott
Helpful | Level 6
4 years ago

Hannah Alas, no. There were two instances of "Dropbox Finder Extension" running, and I force-quitted one of them, then relaunched Finder and Dropbox. Still no sync icons.

 

Screenshot below.

 

Thank you for help. Is there anything else I should try?

 

GuZ's avatar
GuZ
Explorer | Level 4
4 years ago

We have the same issue, since the latest updates Dropbox sync options menu are all different and there are no more sync icons.

All files display as zero bytes now.

 

Is this a bug, a temporary issue or did Dropbox change?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!