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weiskott's avatar
weiskott
Helpful | Level 6
4 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi weiskott, can you also try the following?

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi weiskott, can you also try the following?

Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.

Paul H.96's avatar
Paul H.96
Helpful | Level 6
4 years ago

Megan,

 

This solution brought the sync icons back, but they're wrong.  Specifically, if I have a folder with some files offline and other files online, that folder will show a cloud (all offline).

 

Screenshot attached.

 

Is there any way to know when folders have some files offline and some online without opening them up?  I have folders within folders within folders so opening them up is not a practical solution for me to know this.

 

                                                    - Paul

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Paul H.96. 

     

    At the moment, there's no way to tell without opening the folder, but I'll pass this along to our team.

     

    We appreciate your feedback about this and I'll make sure your comments are heard.

  • Paul H.96's avatar
    Paul H.96
    Helpful | Level 6
    4 years ago

    Thanks you Hannah for the quick and clear response!   The answer is disappointing so I hope they can resolve this soon.

     

    According to Finder I have 116,293 items in my dropbox, well organized in a structure of folders within folders.  There's simply no way I can transverse that tree to see the sync status of all my individual files, I need it summarized at the folder level as in the past.

     

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