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weiskott's avatar
weiskott
Helpful | Level 6
4 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi weiskott, can you also try the following?

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping me in the loop. Peleela!

 

I'm happy to see that you were able to resolve the issue and that your Dropbox application works correctly now.

 

If you come across any other issues, or if you have any questions, let us know.

 

Have a great day!

radmitry's avatar
radmitry
Explorer | Level 3
3 years ago

Hi, I am having same issue after upgrading to Mac OS Ventura. If my Google Drive app is running, I don't see file statuses in my Dropbox folder

Right click menu shows dropbox actions, however file status if its downloading, offline or online is not showing.

I tried unticking and ticking back all of the dropbox extensions in Finder, relaunching Finder and restarting my computer, and I still don't see any file statuses.

As soon as I quit G Drive, it's all working again.

I had this issue long time ago in Catalina but then if got fixed. 

Somehow Dropbox and Google Drive don't like each other. What will happen if I install OneDrive as well ...😀

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi radmitry, this issue may be related to other applications on your computer that also use the icon overlay and context menu functionality of Mac OS, to which there may be a limit.

  • radmitry's avatar
    radmitry
    Explorer | Level 3
    3 years ago

    @Jay Well, this is obviously a software glitch either Dropbox or Mac OS, I used to have the same in Mac OS Catalina, but then it got fixed with the update, and I was able to use G Drive and Dropbox at the same time, while seeing the file status in both.

  • radmitry's avatar
    radmitry
    Explorer | Level 3
    3 years ago

    Honestly this sounds like an excuse for me. They were working fine together in Catalina, why not Ventura then? There was a time with the same issue in Catalina in Google Drive, but later Google fixed it and both DP and GD were working together and showing the file status in Finder. It's kinda annoying to disable either one of them to see if my file is uploaded.

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