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weiskott's avatar
weiskott
Helpful | Level 6
3 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
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sync
  • kundrnik's avatar
    kundrnik
    2 years ago

    For anyone still experiencing the issue after following the above instructions —

    You also need to quit Dropbox from the Menu Bar (and force-quit any Dropbox processes that don't automatically disappear from Activity Monitor after you've waited 20-30 seconds) in order to see these Dropbox in-Finder sync icons re-appear.

     

    And then after Relaunching Finder, then re-open Dropbox.

     

    Just tested this on macOS Sonoma 14.4 (23E214) ✅

scotty321's avatar
scotty321
Helpful | Level 5
2 years ago

Hi there,

 

I am using Dropbox v183.4.7058 on macOS Ventura 13.5.2.

 

However, I am no longer seeing the Dropbox file icons in the Finder. In the past, Dropbox used to show me little icons next to each one of my files & folders to let me know if the files were synced or not.

 

However, Dropbox no longer shows me any of the file icons in the Finder.

 

You can see the icons that I'm referring to by reading the first half of this article: https://help.dropbox.com/sync/macos-sync-icons

 

None of these icons show up in the Finder anymore.

 

Does anybody know how to fix this issue?

 

Thanks,
Scott

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for bringing this to our attention, scotty321.

     

    Is the Dropbox app running and working correctly otherwise? Syncing files, etc?

     

    What's the sync status when you hover over the Dropbox icon in your menu bar?

    • scotty321's avatar
      scotty321
      Helpful | Level 5
      2 years ago

      Thanks, Hannah!

       

      Yes, everything else seems to be working properly.

       

      When I hover over the Dropbox menu icon, the screenshot below is what I see. It says "Dropbox 183.4.7058. Up to date."

       

      Is it true that Dropbox is still supposed to be showing the File & Folder Icons in the Finder?

       

      Thanks,

      Scott

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot, Scott.

         

        The files in your Dropbox folder should indeed have sync icons on them.

         

        Can you please make sure to give full disk access to Dropbox and also quit and relaunch the Dropbox app, to see if that helps?

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