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Forum Discussion
weiskott
4 years agoHelpful | Level 6
Sync icons missing in the Dropbox folder in Finder
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
- 4 years ago
Hi weiskott, can you also try the following?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
Megan
Dropbox Community Moderator
3 years agoHey Scott, had that been the case, and provided we discontinued our syncing icons, I'd confirmed that this is normal.
However, we're troubleshooting this, because this isn't the case, and you should still be able to view some of our syncing icons.
Can you follow these steps, in order to perform an advanced re-install, please?
scotty321
3 years agoHelpful | Level 5
Thanks, Megan.
I opened support ticket #22714467, and Craig explained to me what's going on.
Dropbox actually DID change all of the syncing icons for the newest version of macOS, so the green checkmark now means something different than it used to mean -- and the green checkmark won't always appear anymore. In the past, the green checkmark always appeared, but not anymore.
Craig explained this to me in the email, and referred me to the article below which explains this in more detail:
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