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weiskott's avatar
weiskott
Helpful | Level 6
4 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi weiskott, can you also try the following?

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

JoeZL's avatar
JoeZL
Explorer | Level 3
2 years ago

Hi Megan. I'm having the same problem continuously. Files downloaded into Dropbox folders simply do not appear visible there when I look for them from Finder or from an application. When I try to download again, it says the files already exist. But they are not visible. I've tried all you suggest above but to o avail.

JoeZL's avatar
JoeZL
Explorer | Level 3
2 years ago

and this is what I'm getting when I download to the desktop and then try to add to the Dropbox folder

 

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