Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

weiskott's avatar
weiskott
Helpful | Level 6
3 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
sync
  • kundrnik's avatar
    kundrnik
    2 years ago

    For anyone still experiencing the issue after following the above instructions —

    You also need to quit Dropbox from the Menu Bar (and force-quit any Dropbox processes that don't automatically disappear from Activity Monitor after you've waited 20-30 seconds) in order to see these Dropbox in-Finder sync icons re-appear.

     

    And then after Relaunching Finder, then re-open Dropbox.

     

    Just tested this on macOS Sonoma 14.4 (23E214) ✅

JoeZL's avatar
JoeZL
Explorer | Level 3
2 years ago

Hi Megan. I'm having the same problem continuously. Files downloaded into Dropbox folders simply do not appear visible there when I look for them from Finder or from an application. When I try to download again, it says the files already exist. But they are not visible. I've tried all you suggest above but to o avail.

JoeZL's avatar
JoeZL
Explorer | Level 3
2 years ago

and this is what I'm getting when I download to the desktop and then try to add to the Dropbox folder

 

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!