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weiskott's avatar
weiskott
Helpful | Level 6
4 years ago
Solved

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
desktop
Download
Dropbox Basic
sync
  • Megan's avatar
    Megan
    4 years ago

    Hi weiskott, can you also try the following?

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

JoeZL's avatar
JoeZL
Explorer | Level 3
2 years ago

Here are a couple more screenshots. The first now shows a dropbox folder as seen in finder after I had downloaded three more files. They do not appear in the folder.

 

The second is when I downloaded them to the desktop and then transferred them to that folder. They are now visible.

 

Files not visibleFiles now visible

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JoeZL - sorry to jump in here, but I just wanted to mention that I don't see any syncing icons on the files on both of your screenshots.  Could you clarify what version of the app you're running at the moment?

 

Also, does this issue persist after rebooting your computer and quitting and relaunching the desktop app? Have you tried renaming the files perhaps? 

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