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boonwd's avatar
boonwd
Explorer | Level 3
4 years ago

Synced files won't open, as they have a small brown box next to them.

Hello, i have an issue that has developed on one of my Dropbox-synced computers. this issue only affects one of three computers i have synced to my Dropbox account. the files as seen on my loca...
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boonwd's avatar
boonwd
Explorer | Level 3
4 years ago

Dropbox says "up to date".

i do use One Drive. at least it's on my computer.

i'm going to look into the OneDrive settings...

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi boonwd, could you try disabling or quitting OneDrive temporarily to see if this shows the correct sync icons?

  • boonwd's avatar
    boonwd
    Explorer | Level 3
    4 years ago

    hello,

    i tried disconnecting from OneDrive but nothing changed.

    i wonder if i completely remove all traces of Dropbox from my computer and start over might that help?

    like i mentioned earlier, i have two other win11 PCs in the same room with no issues at all.

    and my current issue with this PC only began relatively recently, perhaps when i was bring up one of the other new machines.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi boonwd, one more thing, please. 

       

      Can you send me a full screenshot of what you see when you right click on a file or folder, inside Dropbox? 

      • boonwd's avatar
        boonwd
        Explorer | Level 3
        4 years ago

        bit tricky capturing the right click. the middle screen is the Dropbox folder/file right-clicked.

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