Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Syncing is stuck on my Windows 10 computer. Can you help?
I am running dropbox in Win10. I started having issues the last couple days with syncing. The icon would show syncing but the sync was not resolving.
I needed to make some space anyway so I moved a...
Try using IISCrypto.exe and checking "best practices" then apply and reboot. Worked for me
Lusil
Dropbox Staff
Dropbox StaffHey Carl_in_MI, I just wanted to jump in and ask if you've tried reinstalling the desktop app with admin permissions?
Could you also temporarily close any third party apps, like antivirus and security software, that could be hindering the syncing process?
Let us know how it goes, thanks!
HI Lusil,
Yes, this is the first thing that I tried before contacting support. Since reinstalling, I have tried disabling them again to now avail. Dropbox recognizes my login because I get my username, but my initials do not show up on the dropbox banner and it is not connecting all the way through.
Over the weekend, I disabled as much of my Endpoint Security as I could and made sure that Dropbox was not blocked by my firewall (as much as I can tell) since this is an administered computer.
What are the correct permissions for the Program Files(x86)\Dropbox? My computer has those a write-protected and modify-protected for all applications packages and all restricted application packages and from my user account.
- Daphne
Dropbox Community Moderator
Thanks for the info Carl_in_MI!
Would you mind just double checking if any of the Dropbox domains are specifically blacklisted at all, if you haven't already? It may be that just one of them is being blacklisted and causing the connection issue.
Also, there are specific ports that Dropbox will need access too, which you can find out more about here.
If you've installed the app with admin permissions then you should be set, usually this issue is caused by something blocking the connection to Dropbox.
Hope this helps!
Yes, I am suspecting a firewall issue. I am on my home Comcast connection. My firewall setting should be letting Dropbox through in principle.
All ports are permitted for Dropbox.exe and DroboxUpdate.exe inbound connections.
I do see that a mulitcast IP is being blocked when I view the Windows Defender log for dropped packets. I plan to go to a different location with this computer to see if that is the issue. I do have a different computer (same operating system, also Win10) on the same network however that has had no issues with Dropbox and it is continuing to sync.
There are no outbound rule relating to Dropbox specifically.
Greetings! Have same problem: syncing is stuck on my laptop, another devices works fine
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
