Forum Discussion

1FF's avatar
1FF
Explorer | Level 3
2 years ago

Syncing to a new laptop but I don't have the sync tab.

Hi all.  I am struggling with syncing my dropbox to my new laptop. videos tell me to go to settings>preference>then sync but i do not have the snyc button.    i would appreciate any help 
desktop
sync
1FF's avatar
1FF
Explorer | Level 3
2 years ago

hi thank you for getting back to me. 

 

So i have drop box online however i need to have them synced to my laptop. the drop box is shared by a few of us, and previously i could access them within the files on my old laptop. now i can only get them online - i have watched videos to help but i do not have the sync button they are needing me to select. from there i believe i then selected which files i want to sync?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey 1FF, thanks for the speedy response! 

 

As a first step, have you first downloaded the app to the new device of yours? You can do this by following this link.

 

Is it possible that you can't locate our Sync tab, because you're checking online, and not locally? 

  • 1FF's avatar
    1FF
    Explorer | Level 3
    2 years ago

    hi. 

     

    i have tried on the app and on the website. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Would you be able to send me a screenshot of what you see when you access the app's preferences, in order for me to have a visual 1FF? 

       

      Also, what is the OS you're using, along with the version of your Dropbox app? 

       

      You can find the version by hovering your mouse over the little Dropbox icon, on your task/menu bar, next to your WiFi. 

      • 1FF's avatar
        1FF
        Explorer | Level 3
        2 years ago

        in the app i do not have the option to select preferences. below is what i have.

         

         

        ; i can only do that on the website. 

        which gives me the image below. 

        I have the updated drop box app - Dropbox lite. 

        i am using windows 11

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