Forum Discussion

1FF's avatar
1FF
Explorer | Level 3
2 years ago

Syncing to a new laptop but I don't have the sync tab.

Hi all.  I am struggling with syncing my dropbox to my new laptop. videos tell me to go to settings>preference>then sync but i do not have the snyc button.    i would appreciate any help 
desktop
sync
1FF's avatar
1FF
Explorer | Level 3
2 years ago

hi. 

 

i have tried on the app and on the website. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Would you be able to send me a screenshot of what you see when you access the app's preferences, in order for me to have a visual 1FF? 

 

Also, what is the OS you're using, along with the version of your Dropbox app? 

 

You can find the version by hovering your mouse over the little Dropbox icon, on your task/menu bar, next to your WiFi. 

  • 1FF's avatar
    1FF
    Explorer | Level 3
    2 years ago

    in the app i do not have the option to select preferences. below is what i have.

     

     

    ; i can only do that on the website. 

    which gives me the image below. 

    I have the updated drop box app - Dropbox lite. 

    i am using windows 11

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi 1FF, it looks like you're using Dropbox for S mode, which doesn't exactly work the way our stable desktop app works. 

       

      Microsoft makes available to their customers a more locked-down version of the Windows operating system.

       

      S mode version currently is not designed to sync an entire folder or your Dropbox. This has the advantages of not requiring unnecessary space on machines that require greater security.

       

      If you have a computer with a supported version of Windows, you can install the full version of the Dropbox desktop application from this following link, after you switch from S mode.

       

      I'd recommend you to use the full version of the Dropbox desktop application to take full advantage of its syncing capabilities and exceptional features for the best possible experience.

       

      If you have any questions, let me know!

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