Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

dawncoachesyou's avatar
dawncoachesyou
New member | Level 2
5 years ago

"That didn't work for some reason" error

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
Error Messages
Preview
Shared Links
Web
dp201021's avatar
dp201021
Explorer | Level 3
4 years ago

It was a link shared by us. We don't see in that account anymore. We certainly have not deleted it from cloud and not sure where our files have gone. Does dropbox delete the files on its own if they are not used for sometime?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey dp201021, sorry for jumping in here. 

 

Dropbox doesn’t delete your files, even if you haven’t opened them for some time. 

 

However, since it looks like you’re no longer able to access them, I’d like us to look into this further. 

 

Do you remember when was the last time you could see them approximately on www.dropbox.com? 

 

Also, do you see anything relevant on your Deleted files page perhaps?

  • dp201021's avatar
    dp201021
    Explorer | Level 3
    4 years ago

    I uploaded the pictures in 2014 and I think it was accessible till 2015. I see nothing in deleted files section.

    I am sharing the link with you so that you can look into this issue further - 

    removed link

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey dp201021, sorry to jump in here! 

       

      I've removed the above link, to avoid any excessive traffic to your account. 

       

      As for the missing files, did you add them to your account using the desktop app, or the website? When was the last time  you saw them online? 

      • dp201021's avatar
        dp201021
        Explorer | Level 3
        4 years ago

        I do not exactly remember if I used desktop app or website and I saw those pics online in 2016. After that I tried to access them in 2022 and the link doesn't work. Also, I got the below mail from dropbox in 2016 -

         

        Hi Jyoti,

        Your Dropbox is full and is no longer syncing files. New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online.

        Upgrade your Dropbox today and get 1 TB (1,000 GB) of space and powerful sharing features.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!